Heap
Support
Troubleshooting and contact information for the Heap invite-only beta.
- I cannot sign in
- Heap uses Google sign-in only. Use the Google account associated with your invitation. If you switched accounts in Google, sign out and retry in a private browser window.
- My household invitation does not work
- An invitation works once, expires after seven days, and must match your exact verified Google email address. Ask the household owner to revoke it and create a new link if needed.
- An attachment was rejected
- Heap accepts JPEG, PNG, WebP, HEIC, and PDF files up to 50 MB. It rejects files whose contents do not match their type, files that fail malware scanning, and formats such as SVG, HTML, archives, or executables.
- AI suggestions are incomplete or wrong
- Recognition produces editable drafts, not inventory records. Try a clear, well-lit photo with fewer overlapping items, then correct, remove, or combine the suggestions before saving.
- I deleted something by mistake
- Items and unlinked attachments remain recoverable from Trash for 30 days. Account deletion also has a 30-day recovery period before permanent erasure begins.
- I need a copy of my data
- Create an export from Heap settings. JSON and CSV inventory data and a sanitized attachment archive are prepared in the background; the private download link expires after 24 hours.
Still need help?
Email support@bitsick.com and include the account email, the page or action involved, what you expected, what happened, and any request ID shown by Heap. Do not email passwords, API tokens, or sensitive inventory files.
Security issues belong at security@bitsick.com. Privacy details are in the Heap privacy notice.